Validity of the Gift Voucher

Validez de vale regalo

You can give experiences at the Zoo of the Pyrenees for a specific day. In this case the validity of the gift voucher expires on the day of the arranged visit.

However, the person to whom you gave the gift can change the date of their experience. He or she will have to contact us at least 48 hours before the start of the contracted activity.

This way the change of day to enjoy the Gift Voucher will be totally free of charge.

The day to visit the Zoo of the Pyrenees must be within 12 months of the date of issue of the Gift Voucher. All this information will also be included on the voucher.

Validity of gift vouchers with open date

If you want to give the gift of experiences or a visit to the Zoo of the Pyrenees with an open date, the expiry date for the booking will be a maximum of 12 months from the date of issue. The day to visit the Zoo of the Pyrenees must also be within 12 months of the date of issue of the Gift Voucher.

Exceptions to the validity of the Gift Voucher

In exceptional cases, we can extend the validity of the voucher to 24 months.

  1. If the legal requirement does not allow to enjoy the given experience.
  2. Due to force majeure
  3. Due to a long-term illness

Please read our gift voucher refund policy.

This information will also be detailed on the Gift Voucher.