I have a gift voucher

Tengo un vale regalo

Congratulations, you have received an extraordinary gift from a person who cares about you very much! Here you will find information on how to use your gift voucher.

And don’t forget, if in doubt, you can always contact us personally.

Gift voucher for a specific day

Don’t worry about anything. Everything is already organised. On the day of your visit, just show up 10 minutes before your activity starts. Show your gift voucher at the ticket office (please do not print it out, show it on your mobile phone). And that’s it. Enjoy the animals!

Gift voucher with open date

Before you come, you need to book your places for the activities. You have to contact us and we will make the reservation manually.

Contact us. The information we need is:

  • Your name and contact
  • Whose name is on the gift voucher
  • What day and time do you want to come and enjoy your activity?

We confirm availability, reserve the places for you and send you the booking confirmation. Once at the zoo you have to show your voucher and our booking confirmation.

Grupo cerrado

I don’t want my present

We are sorry that the gift you have received has disappointed you and you do not want to enjoy it. Unfortunately you cannot ask us to refund the amount of the gift voucher. Please read our returns policy.

You can give the voucher as a gift to another person, although it will not be the person’s name on the voucher. In this case please let us know by email that you have passed on your gift to someone else.